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Frequently Asked Questions

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What's the difference between Valet Parking and Meet and Greet?

The two services are essentially the same thing in terms of the way they work. Valet parking tends to be the airport's own doorstep service which will normally involve leaving your car at a kiosk outside the terminal entrance. Meet and Greet (although also offered by the airport) is more likely to be an Airport Approved operator working from the meet and greet zone. The meet and greet zone is also just a short walk from the terminal entrance / exit.

Do all car parks hold the Park Mark award?

If a car park featured on this site holds the Park Mark award it will be made clear. We only feature reputable, secure and fully insured car park operators, all of which have undergone a full site visit and inspection.

Where will my car be kept whilst I’m away?

If you have chosen a Park and Ride package you will visit the car park when you drop off your vehicle. In the case of Meet and Greet parking, your vehicle will be stored at a secured, manned and monitored location close to the airport. In many cases these compounds hold Park Mark accreditation.

What does Meet on Return or 'Plus' mean?

This service is half Park and Ride and half Meet and Greet. On your outbound journey you drive yourself to the car park and catch a courtesy shuttle bus to your terminal building. On your return, to make things as easy as possible, your vehicle is delivered back to you at your arrival terminal, meaning you will not need to take the shuttle back to the car park.

Are the Meet and Greet drivers insured?

Yes, all parking operators featured on this site are fully insured to drive your vehicle. Your driver will be covered from the moment they pick up your car to the moment they drop it back to you.

Is my car secure at the hotel for a long period of time?

The hotels we feature offer secure airport parking. Many of the hotel car parks have been awarded Park Mark certification. Please note, as with all car parks, vehicles are left at the owner's risk.

Are cars always kept on site at the hotel?

In most cases parking is on site at the hotel when a Hotel Park and Fly package is booked with us. If the package includes alternative parking arrangements it will be made clear at the time of booking. Some hotels reserve the right to request that guests take their cars to an overflow car park during peak periods; others may utilise a car park management company to do this.

What if I need more than 15 days parking, or between 8 and 15 days?

When you enter your arrival date at the hotel, along with your vehicle collection date, the search results will automatically show whether it will be cheaper to book an 8 day package and pay for additional parking days, or book a 15 day package which will cover the length of your stay.

We require a double room and extra bed for our child who's over 12 years old, is this okay?

Most hotels have a maximum age limit of 12 years for health and safety reasons, although some hotels may allow slightly older children to occupy an extra bed. Otherwise you will need to book a triple room for your stay.

I am arriving late. Will my room be held for me?

Yes, if you have made a booking that requires payment on arrival at the hotel your room will be held for late arrival using your credit card as guarantee. If you have booked an advance purchase rate then of course your room will be kept for you and will not be re-sold.

What distance are the hotels from the airport?

The hotels featured on this site are all within 8 miles of the airport and are all classified as airport hotels.

Do the hotels featured offer overnight parking?

Yes, all hotels on this site offer overnight parking. Some offer complimentary overnight parking, although most have an overnight rate that is payable to the hotel locally.

What does the term "Accessible Room" mean?

This term is used to describe a room type that can accommodate wheelchair-bound or disabled guests. It could be that the room is larger and comes with increased door widths, ramp access, walk-in shower facilities and other essential features.

We need Interconnecting rooms. How can we book these?

When you search for a hotel room on Stanstedparking.com simply select the number of adults and children travelling in your party. If interconnecting rooms are available at any of the hotels they will show up in the search results. Alternatively, you can book two separate rooms and request that they are interconnecting in the 'Special Requests' comments field on your booking summary.

Is breakfast included in the room price?

If breakfast is included in the rate it will be clearly stated. Some rates include breakfast and others do not. Remember that the airport offers plenty of restaurants and cafes that serve breakfast.

Is breakfast available at the airport?

Yes, the airport offers an excellent choice of restaurants and cafes. Breakfast will often be considerably cheaper at the airport than in the hotel.

What time is breakfast available from at the airport?

Most restaurants in the terminal building open at 06:00.

Is there an amendment fee?

If your booking is not an advance purchase rate then it can be amended. It is free to amend your booking. Please note, however, that discounted advance purchase bookings cannot be amended or cancelled.

Is there a cancellation fee?

It depends on the type of booking you have made. Cancellation details and charges are always made clear before you book. Discounted advance purchase bookings cannot be cancelled. A cancellation fee of £9.50 may apply to some parking bookings, and a fee of £15.00 to some hotel bookings. If available, be sure to purchase Cancellation Flexibility / Waiver for only £0.99 for parking and £2.49 for hotel room only and hotel with parking packages.

What if I fail to cancel my reservation in time?

In the case of a hotel booking where you have guaranteed your stay using your credit or debit card, if you fail to cancel your booking within the time specified in the booking terms and conditions, you will be charged the total amount of the package price as a No Show or Non Arrival.

How can I cancel my reservation?

The easiest way to cancel your booking is to login to your account or click Manage Booking and cancel the booking yourself. Alternatively you can email us, or give us a call and we will be happy to assist you.

Do you charge a credit card fee?

No, we do not charge a credit card processing fee. If you have booked a hotel stay whereby payment is due on arrival at the hotel it may be the case that the hotel will add a charge on to the cost of the room for credit card payments. If so it will be made clear at the time of booking.