What is a cookie?

Cookies are very small files placed on your device by us when you visit our website. These files (cookies) help us to identify you and improve your website experience.

Why we use cookies

Recognition; If you're signed in to our services, cookies help us show you the right information and personalise your experience. Security; we use cookies to enable and support our security features, and to help and help us to support customer recognition and customer login. Ease of use; features and services; cookies can help you fill out forms on our Sites more easily. They also provide you with features, insights, and customised content. Marketing; we may use cookies to help us deliver products relevant to you. They limit the number of times that you see an ad and help us measure the effectiveness of our marketing. Performance, Analytics and Research; cookies help us learn how well our sites perform. We also use cookies to understand, improve, and research products, features, and services, including to create logs and record of when you access our Sites and Services from different devices.

How we use cookies

A visit to a page on our website may generate the following types of cookie:

Security cookies

City Hotel Reservations first party cookies essential for you to log into your account securely if you have one.

Functionality cookies

City Hotel Reservations first party cookies We use our own cookies to store information about your last search and interactions with the site. If you are on our marketing list we will send you an email with your saved search. We can use these to provide you with a better experience based on your preferences. You can disable these in your browser but it will mean you won't benefit from all of our website features. YouTube We use video as part of our customer experience, we use You Tube cookies to remember when you pause a video so you can come back to it.

Performance cookies

City Hotel Reservations first party cookies These cookies collect anonymous information on how people use our website. They help us test out different ideas to see which work best.

Advertising & Marketing cookies

Amazon, Criteo and Sojern City Hotel Reservations use advertising cookies set by other companies whose services we use. None of these cookies will ever store or use personally identifiable information about a customer. You can disable third party cookies specifically in your browser settings. Google products, including Google Analytics, AdWords, Tag Manager and Optimise None of these cookies will ever store or use personally identifiable information about a user. Google mainly uses cookies to report on user behaviour interactions however advertising cookies are also used to enable features, such as "remarketing" and provide users with a more tailored experience. You can opt out of personalised ads within Google Ad Settings and for Google Analytics Facebook Facebook sets their own cookies for the purposes of advertising, insights and measurement. Your ad preferences are based on information you've shared with Facebook, pages you like or engage with, ads you click on, apps and websites you use, and information from data providers. You can change all ad preferences within Facebook settings. Microsoft These may use cookies and web beacons from third-party service providers as well as setting first-party cookies for advertising and measurement. You can opt out and change your settings from Microsoft by visiting their opt-out page.

How to control and delete cookies

To delete any cookies stored in your browser go to the help and support area on your internet browser for instructions. Information on deleting or controlling cookies is also available at www.allaboutcookies.org

Other similar technologies

Tracking pixels A Pixel is a small image with a unique identifier, that is placed invisibly on emails. We do not classify these as cookies because they do not store any information.We embed pixels in some of the emails we send in order to gather useful information such as whether our emails have been opened, when they were opened and the devices that are used. This information allows us to determine the relevancy and usefulness of our communications. If you do not wish to be tracked in this way, you can choose to disable images from being displayed within HTML emails in your email program or web browser settings. Email link tracking We track clicks on hyperlinks in the emails we send to determine interest in our products and topics, and the effectiveness of our communications. When a hyperlink in the email is clicked, the request is passed through a separate server before arriving at the destination web page. Hyperlinks from our emails also enable our website to recognise you and provide you with a personalised experience, using cookies. We track website activity from the email, such as whether you made a booking, to understand and improve the relevancy of our communications. If you prefer not to be tracked in this way from the email, do not click on hyperlinks in the email.